Privacy Policy

Who We Are

We Believe 2 CIC is a Community Interest Company registered in England and Wales. We provide targeted youth work, trauma therapy, and mentoring services to young people at risk.

What Information We Collect

We may collect and process the following types of personal information:

Information You Provide to Us:

• Contact information (name, email address, phone number)
• Information submitted through our contact forms
• Correspondence with us via email, phone, or other means
• Information provided when applying for our services or support
• Donation information (if you support our work)

Information We Collect Automatically:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website information
• Cookie data (see our Cookie Policy below)

How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide youth work, therapy, and mentoring services
• Communication: To respond to your inquiries and keep you informed about our services
• Administration: To manage our relationship with you and maintain our records
• Legal Compliance: To comply with legal obligations and safeguarding requirements
• Website Improvement: To improve our website and user experience
• Marketing: To send you information about our work (with your consent)

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for specific purposes
• Legitimate Interest: For our organizational administration and communication
• Legal Obligation: Where required by law (e.g., safeguarding procedures)
• Vital Interests: To protect someone's life or prevent serious harm

Sharing Your Information

We may share your information with:

• Partner Organizations: Other agencies involved in supporting young people (with appropriate consent/legal basis)
• Local Authorities: Where required for safeguarding or legal compliance
• Service Providers: Third parties who help us deliver our services (under strict data protection agreements)
• Legal Authorities: Where required by law or to protect rights and safety

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

• Secure server hosting with SSL encryption
• Access controls and staff training on data protection
• Regular security updates and monitoring
• Secure storage of physical records

How Long We Keep Your Information

We retain personal information only for as long as necessary:

• Contact inquiries: 2 years from last contact
• Service user records: 7 years after last service provision (longer if required by law)
• Website cookies: As specified in our cookie policy
• Financial records: 7 years as required by law

Your Data Protection Rights

Under UK GDPR, you have the following rights:

To exercise any of these rights, please contact us using the details provided above. We will respond within one month of receiving your request.

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve our website performance and functionality

You can control cookie settings through our cookie banner when you first visit our site, or by adjusting your browser settings. For more information, see our cookie banner on this website.

Third-Party Services

Our website may contain links to third-party websites or use third-party services. This privacy policy only applies to our website. We encourage you to read the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.